We process all orders 24 hours from the time of purchase to allow for any corrections, revisions or amendments.
Please allow 24 to 48 hours for our warehouse teams to pick your order items, book the designated courier, and for that courier to come collect them.
All orders are typically delivered within 1 to 2 weeks of the purchase date.
Our warehouse is located in Canada, and dispatches our Canadian orders locally.
All of our global warehouse locations operate Monday to Friday, at their local time between 9:00am to 5:00pm.
Our warehouse teams enjoy weekends off to relax and recharge, just like the rest of us!
You can expect us to provide your tracking information within 3 business days of your purchase date.
Once our warehouse team books your courier, we send you the tracking number straight away. Depending on the courier, tracking information can take up to 24 hours to go live on their native website.
Courier: UPS
Courier: UPS
* Please note that delivery timeframes might be impacted due to increased volumes and/or delays within the network.
Submit a ticket with your order details through our chat, or reach out to orders@vitruvianform.com and our friendly orders team will be happy to help!
If you don't hear from them straight away, not to worry! They will be right on it when they're in-office. The Australian-based team typically operate Monday to Friday 8:00-18:00 AWST, with a crew helping with general assistance while our warehouse is shut over the weekends.
Paypal orders will be completed by REACH LTD, our international seller.
